- Do you ship outside the US?
Yes, we do. However, keep in mind that shipping costs usually increase outside of the US.
- Do I need a Pay-Pal account to purchase from your store?
No. Card payments are processed through Paypal, but a Paypal account is not required.
- When can I expect my product to arrive?
Delivery typically takes 7-14 days.
- Where is my purchase?
It is being put together or being shipped out at the moment. Independent shops work a bit slower, but you're getting a quality, hand-crafted product, christened with the sweat of hard working Americans. If it's been longer than 3 weeks, your product may have been misplaced or lost in post/transit - mistakes happen, and we will do whatever we can to get your product replaced quickly. You are the number one priority.
- Do I receive any physical product along with my digital purchases?
Not usually. Unless otherwise stated in the product description, you will only receive digital copies of your purchase.
- What should I do if I didn't receive my digital download?
Shoot us a message at http://jakesidwell.bigcartel.com/contact, and we will sort out your problem as soon as possible.
- I downloaded the Digital Bundle and received a .rar file. What do I do with this?
RAR files are files that have been compressed and need to be "unzipped" by an extractor program. This is not as complicated as it sounds. There are many free programs that will do this for you very easily. Here are several for your convenience:
If you are still having problems unzipping your files, follow this simple step by step guide:
- Can I return my purchases?
Yes. Broken, faulty, or unsatisfactory items can be returned to:
1015 W. KIRKLAND AVE
NASHVILLE TN 37216